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PRIVACY POLICY 

DIGIPEP OPC is committed to ensuring the security and preservation of your personal data privacy. 

 

We understand the value of privacy and the protection of personal information. This notice is intended to tell you about how information is collected, processed, and sometimes shared when you interact with our website, use our mobile application, or use our products or services, generally known as "Services." 

 

The information presented here may be changed on a regular basis to reflect system changes. We urge that you check this notice on a frequent basis, and if you have any questions or concerns regarding how your personal data is processed, please contact us using the details provided in this notice. 

 

A. Collection of Information 

 

The security of your data is our top priority, and we have taken steps to guarantee that we collect only the information necessary to deliver our services and safeguard your account. 

 

I. When you create an account, contact our customer service, conduct transactions, use our services, explore, read, or interact with our website or applications, or participate in our trade shows, industry events, or activities, we may collect the following information, either manually or automatically: 

 

MERCHANT PROFILE 

 

  1. First Name, Middle Name, and Last Name; 
  2. Contact Number; 
  3. Gender; 
  4. Civil Status; 
  5. Citizenship; 
  6. Region; 
  7. City/Municipality; 
  8. Barangay; 
  9. Street Name; 
  10. Building/Unit No.; 
  11. Zip code; 
  12. Birth date; 
  13. TIN No.; 
  14. SSS No.; 
  15. PhilHealth No.; 
  16. Password; 
  17. Email Address; 
  18. Know-Your-Customer (KYC) 
  19. Attachment of 2 Valid Government IDs 

 

BENEFICIARY PROFILE 

 

  1. Household ID No. 
  2. Beneficiary/Respondent Profile 
  3. Household Profile 
  4. Hunger 
  5. Economic Productivity 
  6. Hunger & Nutrition 

 

II. Purpose of Collecting Personal Information 

 

We collect, use, analyze, and evaluate your personal data as necessary to improve our products and services. We aggregate and anonymize this information whenever feasible to keep your personal identification safe. 

 

Specifically, we use your information to: 

 

  1. Manage your account, provide assistance to customers, monitor the network's performance and security, train our employees, and supply services in a timely and efficient manner, assuring your fair and legal usage of DIGIPEP OPC's products and services. 
  2. Provide personal data with third-party providers of content or services you choose to access and use. 
  3. Examine encrypted or non-identifiable location and mobility information for research and marketing purposes. This data can be used to display foot traffic, location developments, population density, and other pertinent marketing metrics. 
  4. Determine statistical conclusions from the use of networks and data gathered to help the government with healthcare, emergency preparedness, and other projects. 
  5. Implement efforts to deter fraudulent activity, laundering of money, and identity theft; and  
  6. Execute any additional processes or declarations mandated by law or regulation. 

 

III. Types of Information We Collect 

 

We collect data to enhance the overall standard of our products and services for all users. This involves simple things like personalizing promotions to specific users, as well as more complex tasks like identifying supplementary services and digital material that customers could find interesting and important. 

 

  1. Who you are 

 

  1. For Merchant’s Profile, we gather pertinent personal details, including your name, email address, birthday, gender, civil status, citizenship, detailed address, government ID numbers including your SSS No., PhilHealth No., Pag-Ibig No., and identity verification documents like a valid ID. For the Beneficiary's Profile, we gather your Household ID, Beneficiary/Respondent’s Profile, Household Profile, Hunger, Economic Productivity, and Hunger & Nutrition. You retain the right to access information we hold about you by reaching out to DIGIPEP OPC. You can contact the Data Privacy Officer using the provided contact details in the subsequent sections of this Privacy Policy.  
  2. Your contact information, which includes address verification and mobile phone number. 

 

2. What you use our product/services for 

 

  1. Use WAGI and qualify for the DSWD's complimentary Electronic Benefit Transfer (EBT) Card, an electronic card containing PHP 3,000 worth of food credits that can be utilized for purchasing food from DSWD-accredited merchants. 
  2. Use WAGI to establish a system/program that will help the community to end poverty. 
  3. Use WAGI to enable individuals to explore and embrace technological innovations by utilizing Electronic Cards for their purchases. 
  4. Account management entails the adjustment of account details and updating contact information. 

Who we share your information with 

 

There are several scenarios under which we may be required to provide or publish the data you have submitted to us. In such cases, we ensure that your personal information is transmitted privately and continuously in accordance with the provisions of the Data Privacy Act.  

 

We will not share, rent, or trade your personal information with third-party entities that do not have a connection with DIGIPEP OPC (or associated businesses inside the same organizational group as DIGIPEP OPC), except in specific cases where your explicit permission has been gathered or as expressly stated in this declaration. In order to carry out our business operations and provide our products and services, we may need to disclose your personal data to our intermediaries, affiliates, partners, associates, and other third-party companies.  This means that we could provide your information to the following entities as needed for the aforementioned purposes: 

 

  1. Businesses, organizations, or institutes that collaborate with us, alongside with their contractors or potential business partners, serve as service providers and contractors for our services. This group also includes experienced consultants that help us provide the products and services we offer, such as our logistics services for bill administration and our customer care centers for hotline operations. 
  2. Our confidentiality and safety partners provide us with data and resources to protect against fraudulent activity and misuse. For example, staying current on security problems enables us to warn you if we suspect unwanted access to your account. In such cases, we can assist you in taking the required precautions to protect your accounts. 
  3. Organizations and government agencies; and 
  4. Other organizations with which you have authorized to share the information you supply.

 

How we protect your information 

 

We prioritize the accuracy, privacy, and safety of your data. To fulfill this commitment, we strictly implement our privacy policies throughout the organization. Furthermore, we have implemented a comprehensive set of technical, administrative, and physical security measures designed to protect your data against unauthorized use, access, alteration, and disclosure. Furthermore, we use extra preventive measures, such as: 

 

  1. Your data is safely saved and safeguarded on a specially designed server, protected by a firewall, reinforced with encryption, and severe security measures; 
  2. Accessibility to the information you provide is limited to properly trained and authorized personnel who manage  the information with the utmost confidentiality; 
  3. We continually subject our infrastructure's safety measures to rigorous inspections and detailed reviews, guaranteeing that your data is continuously protected; 
  4. We provide a secure means to update your information, assuring the accuracy of our data; 
  5. We develop policies and standards to ensure the safety and privacy of confidential data shared with providers of services, both local and international; 
  6. We retain the information you provide for the time required to accomplish its original purpose, for potential legal actions, legitimate business reasons, or as required by law, rules, and directives. Furthermore, in accordance with the terms of RA 9160, we retain this data for up to 5 years after your account is closed. Personal data that is no longer essential will be erased from our data processing systems; 
  7. When we have sufficient proof that confidential personal data, which could facilitate identity fraud in the particular situation, has been acquired by a person who is not authorized, we swiftly notify you and the National Privacy Commission. 

 

VI. The available choices and actions you can take, including instructions on accessing and editing any personal data concerning yourself 

 

According to the Data Privacy Act of 2012, you have specific rights over your personal information. These rights include the opportunity to object to the processing of your data, access your data, correct inaccuracies, and request the deletion or blockage of data. 

 

You have the right to file a complaint with the National Privacy Commission if you believe your personal information has been mishandled, deliberately disclosed, improperly disposed of, or your data privacy rights have been infringed. Furthermore, you have the right to seek  

 

restitution if your personal information is incorrect, insufficient, outdated, false, obtained illegally, or used without your permission. 

 

If you want to see the personal data held in our database structure, believe that the information we have about you is missing, outdated, or erroneously represented, or want to opt out of our privacy policy, please reach out to our Data Privacy Officer using the details provided below: 

Contact Information: DSWD (Globe) 0917 110 5686 o 0917 827 2543; (Smart) 0919 911 6200.   

 

Domain: inquiry@dswd.gov.ph 

 

VII. What happens when there are changes in this policy 

 

DIGIPEP OPC retains the right to amend this privacy policy on a regular basis to meet legal and regulatory obligations, incorporate new technologies and procedures, line with industry standards, or for other legitimate reasons. Any significant changes will be reported to you, and if required by law, we will obtain your approval.